Acute Care

Civilian Personnel Only. Acute Care provides medical care for all civilian care injuries. Care is provided on a walk-in basis, no appointment required. Immediate care is provided and a determination on additional care is provided at this level. All civilian limited and light duty personnel must be cleared through this clinic prior to return to full duty. Telephone number is 757-953-6412.

Ambulance Services

Ambulance Services, which includes fire and rescue personnel, are available to respond to emergencies and can be reached at 757-396-3333. The following information will be needed from each caller to dispatch an ambulance:

  • Patient's condition or problem
  • Exact location (ship, building#, correct base: Scott Center Annex vs. NNSY)
  • If patient is contained or in a contaminated area
  • Do not hang up until all information has been relayed to dispatch


Audiology is a full service clinic able to detect most hearing loss problems. Staffed with a licensed audiologist and audiometric technicians, several thousand hearing tests are completed each year. If your command has a Hearing Conservation Program or questions regarding hearing then call 757-953-6494.


Attention: the Norfolk Naval Shipyard Dental Clinic will suspend all dental clinical services from July 1 to Aug. 31

  • For dental services please contact the NNSY Clinic front desk at 757-953-6509 to make an appointment at the Naval Medical Center Portsmouth Dental Clinic 
  • All dental records will remain at the NNSY Dental Clinic and will need to be to be retrieved prior to going to the NMCP Dental Clinic
  • NNSY Dental administrative services will be available from 6:45 a.m. to 3:15 p.m.
  • NMCP Dental is open Monday thru Friday 6:45 a.m. to 3:15 p.m.
  • NMCP sick call hours are Monday thru Friday 6:45 a.m. to 8 a.m.
  • If you are experiencing pain or swelling, report to the NMCP Dental Clinic any time before 3:15 p.m.
  • If you are experiencing an after-hours dental emergency report to the NMCP Emergency Room 24/7

Active Duty only. Dental department is located on the second floor of the Branch Health Clinic, Building 277, NNSY.

Sick Call Hours

Monday through Friday, walk-in basis.

Fleet Liaison

Fleet Liaison is the Dental clinic's contact for visiting ships, naval units and tenant commands. We offer facility services and space when needed for visiting ships. The Fleet Liaison is interested in meeting with all newly arriving ships to explain our services and points of contact. We are here to provide the best Fleet support possible. Please contact 953-6509.


Immunizations are primarily given to active duty personnel and designated civil service personnel, Monday through Friday 0730-1400.

Industrial Hygiene

Industrial Hygiene provides technical support to ships undergoing overhaul at the Shipyard, also comprehensive protection standards to shops and storefronts at the Shipyard to ensure compliance with OSHA/NAVOSH regulations. For further information please call 757-953-6541.


Laboratory provides services to civilian employees and active duty personnel. Lab tests that cannot be performed in this facility are referred to NMRTC Portsmouth Laboratory. For information on SHARPS/Medical Waste turn-in, contact 757-953-6480.

Medical Records

Medical Records are divided in two separate areas of the clinic as follows:

Active Duty

Medical Records are maintained in the Primary Care area of the clinic. All Active Duty personnel stationed at NNSY are required to maintain their medical records here. Medical records must be returned within 5 working days if they are checked out for other appointments outside of clinic. Medical Records are verified upon checking in, annually, and checking out of the command.


Medical Records are maintained in the Civilian Records section adjacent to the main lobby. All shipyard civil service records are kept here.

Medical Surveillance/Occupational Medicine

Medical Surveillance/Occupational Medicine provides treatment for occupationally related illnesses and injuries, as well as providing services to civil service employees and active duty personnel placed in any medical surveillance monitoring program. Occupational illnesses and injuries are seen on a walk-in basis.


Medical surveillance monitoring is scheduled on birth months by contacting your Supervisor or Resource Manager. Your Supervisor or Resource Manager will schedule your exam through the Medical Exam Scheduling Office (MESO).

Active Duty

Active Duty personnel requiring a Medical Surveillance/Occupational Medicine exam please contact 757-953-6412.


Optometry provides complete eye and vision exams for eligible civilian employees of NNSY, its tenant commands and active duty personnel. The department works in close liaison with clinic providers for referrals, as well as Safety, Industrial Hygiene Division and Radiation Health Division to establish visual standards. These services significantly reduce the number of injuries and other types of accidents resulting from poor visual performance. All military appointments are made through TRICARE at 1-866-645-4584. Clinical Department hours are 0700-1530. Bring medical records and current prescription. Call the clinic at 757-953-6486 for further information.

Overseas & Sea Duty Screening

Active Duty only. Overseas and Sea Duty Screening is scheduled through Primary Care at 757-953-6958/6455. This screening is done so that those active duty personnel in receipt of overseas or sea duty assignments meet both medical and dental qualifications prior to transfer. Some screens will require special laboratory studies or physical examinations, which may take in excess of 30 days to complete. Therefore, personnel are required to initiate their screening process as soon as possible. Additionally, we are not the Primary Care Managers (PCM) for active duty dependents or retired beneficiaries, so those individuals must be screened by their PCM prior to our finalizing active duty screenings.

Patient Contact Representative

Patient Contact Representative is the conduit of a patient's concern and the Command. He/she is responsible for ensuring that patients receive prompt response to questions or concerns. If you have any questions or concerns, please call 757-953-6457 or 6506.

Physical Examinations

Active Duty

Military physicals are usually accomplished in two appointments, with preliminary tests and procedures completed in Part 1 and the actual Health Care Provider appointment for a Part 2.
We provide Sub/Dive/Rad/NFE/SO and Separation/Retirement Physicals. Physical Exams is located by the Primary Care area of the clinic. Call 757-953-6958 for scheduling.

-Medical department representatives are responsible for the administration of their medical programs and should ensure preliminary studies and administrative forms are complete prior to examination.
- A TB skin test must have been performed within one year of separation/retirement.
- HIV testing is required within 90 days of actual separation, or start of terminal leave.
- Separation physicals can be done up to six months prior to separation.
- Retirement physicals can be done up to one year prior to retirement. This is to provide early specialty referrals and care as needed.

Primary Care

Primary Care provides medical care for all active duty personnel. Appointments are required and can be made by calling TRICARE Service Center at 1-866-645-4584 or contacting the clinic directly at 757-953-6455/6454. Routine pap smears are scheduled through TRICARE. Patients presenting to Primary Care without an appointment will be evaluated and scheduled based on the urgency of the patient's needs.


Radiology provides routine, occupational health, screening and asbestos examinations. Acute care exams are "wet read" by a clinic provider and the final results completed by an off-site radiologist. Call 757-953-6482 for further information.

Contact Us

Patient Feedback

Submit Comment Card


(757) 953-6500


Monday - Friday 7 a.m. - 3:30 p.m.


2nd Floor

Availability of Services

Occupational Medicine and Primary Care


Occupational Medicine through MES (Medical Exam Scheduling System)
Primary care for active duty only. Acute Care clinic walk-in only between 0700 and 1530
Primary Care through central appts or through clinic directly at 953-6454
*Updated 25 January 2024
Don't forget to keep your family's information up-to-date in DEERS.