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Operational Unit COVID Testing (CAC Required)
MHS GENESIS is now LIVE at Naval Medical Center Portsmouth and its Clinics


Northwest Branch Health Clinic

Clinical Services

Medical Home/Deployment Health

Monday - Friday - 1 p.m.. - 3:30 p.m.

Active Duty Sick Call 

Monday - Friday - 7 a.m.. - 11 a.m.


Active Duty only
Monday, Tuesday and Thursday - 7 a.m. - 3:30 p.m.
Wednesday - 8 a.m. - 3:30 p.m.
Friday - 8 a.m. - 12:30 p.m.
Lunch break from 12 - 12:30 p.m.


Services unavailable


Monday, Tuesday and Thursday - 7 - 11:30 a.m. and 1 - 2:30 p.m. 
Wednesday and Friday - 8 - 11:30 a.m. and 1 - 2:30 p.m. 
-PPD will not be administered on Thursdays.

Please note:
-All patients must remain in the waiting room for 15-20 minutes after their immunizations for monitoring.
-If your child needs immunizations, schedule a wellness appointment with the Hampton Roads Appointment Center at 1-866-MIL-HLTH (645-4584). Immunizations will be reviewed and administered at that time.

Mental Health Services

Monday-Friday 0700-1530
On the third Friday of the month, services are reduced from 1300-1530 due to training throughout the clinic.

BHC Northwest is closed on weekends and all major holidays.

If you need to send a note to your provider, please use secure messaging. Follow this link to create an account:

For laboratory and radiology reports, to make an appointment, or other useful information regarding your medical care, visit TRICARE Online at If this is your first time using the system, create a login. For questions using the system, after clicking on Log In, click the Help Center button at the top of the page.

If you require medical advice, please call the Nurse Advice Line at 1-800-874-2273.

For TRICARE-related questions, call 1-877-TRICARE (874-2273)

If you have an emergency, dial 911. Do not bring patients who need emergent care to the clinic as this may delay access to the care they require.

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(757) 953-6250
(757) 953-6248

To make, cancel, or obtain information about appointments, please call the Hampton Roads Appointment Line at 1-866-MIL-HLTH (866-645-4584).


1317 Ballahack Road
Chesapeake VA 23322


Monday through Friday
7 a.m. - 4 p.m.
Don't forget to keep your family's information up-to-date in DEERS.