Patient Resources

Customer Service

Your health is our mission. We strive to provide excellent customer service and quality care to all our patients. Our customer service teams are dedicated to ensuring you are satisfied with your medical care.

Use our Customer Service assets to help solve problems, answer questions, to tell us about concerns, or provide feedback on our facility’s services and care.

How can we help you today?

Patient and Guest Relations

The Patient & Guest Relations Department provides liaison between beneficiaries and/or their family members and Naval Medical Center Portsmouth (NMCP) staff to facilitate optimal quality healthcare, promote respect and support the Rights and Responsibilities of the patient. They also educate and advise patients on the proper hospital policies and procedures. Patient and Guest Relations

Health Benefits Advisors

On board Health Benefit Advisors (HBA) are ever-ready to provide customer service to all authorized personnel and beneficiaries. Health Benefits Advisors

Healthcare Resolutions

The Healthcare Resolutions Program can help resolve clinically complex issues in a private and neutral setting. Healthcare Resolutions

Interactive Customer Evaluation (ICE)

We welcome your comments. In order for us to provide the service you deserve, your comments are vital to our mission. Interactive Customer Evaluation


Contact Us

Patient Feedback 

Submit Comment Card

Patient Representative

Customer & Guest Relations


(757) 953-2600


Monday through Friday 7:30 a.m.- 4 p.m.
*Excluding Holidays


Building 249 Co-located with Health Benefits Office
Adjacent to Fleet and Family Service Center Building 249 across from the main hospital
Attn: Commander - Patient Relations/Customer Service
Naval Medical Center
620 John Paul Jones Circle  
Portsmouth, VA 23708

Additional Information

TRICARE Urgent Care
Referrals and Authorizations
Check Referral Status
Filing a Claim
*Updated 25 July 2023
Don't forget to keep your family's information up-to-date in DEERS.