Customer Service
Your health is our mission. We strive to provide excellent customer service and quality care to all our patients. Our customer service teams are dedicated to ensuring you are satisfied with your medical care.
Use our Customer Service assets to help solve problems, answer questions, to tell us about concerns, or provide feedback on our facility’s services and care.
How can we help you today?
Patient and Guest Relations
The Patient & Guest Relations Department provides liaison between beneficiaries and/or their family members and Naval Medical Center Portsmouth (NMCP) staff to facilitate optimal quality healthcare, promote respect and support the Rights and Responsibilities of the patient. They also educate and advise patients on the proper hospital policies and procedures.
Patient and Guest Relations
Health Benefits Advisors
On board Health Benefit Advisors (HBA) are ever-ready to provide customer service to all authorized personnel and beneficiaries.
Health Benefits Advisors
Healthcare Resolutions
The Healthcare Resolutions Program can help resolve clinically complex issues in a private and neutral setting.
Healthcare Resolutions
Interactive Customer Evaluation (ICE)
We welcome your comments. In order for us to provide the service you deserve, your comments are vital to our mission.
Interactive Customer Evaluation
