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Patient Resources

Health Benefits Advisors

On board Health Benefit Advisors (HBA) are ever-ready to provide customer service to all authorized personnel and beneficiaries. HBAs offer basic TRICARE information including how to file a claim, explanation of a benefits statement, supplemental insurance information, and TRICARE programs and updates.

Other services offered:

  • Beneficiary counseling
  • Assist with TRICARE enrollment process
  • Assist with access to care issues
  • Provide guidance on TRICARE benefit eligibility
  • Provide guidance on the TRICARE claims appeal process
  • TRICARE For Life & TRICARE Plus program benefit overview
  • Assistance with claim issues to include review/explanation of TRICARE program out of pocket costs (Deductibles, Cost-shares, Co-payments, Prime Point of Service Option)
  • Explanation of medical benefits and options
  • Provided limited benefit counseling on Medicare and other alternate Government Health Care Programs/options
  • Assist with Referral and specialty care issues
  • Prime Travel Benefits Program
  • Provide benefit counseling and limited assistance for the Incapacitated Child Program
  • Deductible and Cost shares

 

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Hours

Our HBAs are available Monday through Friday from 7:30 a.m. to 4 p.m. 

Phone

HBA

(757) 953-2610/2611

Humana Military Customer Center

(800) 444-5445

Email

usn.hampton-roads.navhospporsva.list.nmcp-hbabenefits@health.mil

*Updated 27 March 2023
Don't forget to keep your family's information up-to-date in DEERS.