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Operational Unit COVID Testing (CAC Required)
MHS GENESIS is now LIVE at Naval Medical Center Portsmouth and its Clinics

Patient Resources

Health Benefits Advisors

On board Health Benefit Advisors (HBA) are ever-ready to provide customer service to all authorized personnel and beneficiaries. HBAs offer basic TRICARE information including how to file a claim, explanation of a benefits statement, supplemental insurance information, and TRICARE programs and updates.

Other services offered:

  • Beneficiary counseling
  • Assist with TRICARE enrollment process
  • Access to care issues
  • Determine eligibility for benefits
  • Claims appeal process
  • TRICARE Plus
  • Assistance on claims issues
  • Explanation of medical benefits and options
  • Medicare and alternative health care plans
  • Referral and specialty care issues
  • Prime Travel Benefits Program
  • Incapacitated Child Program
  • Deductible and Cost shares
  • Explanation of medical benefits and options
  • Debt Collection and Assistance

Contact Us

Patient Feedback

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Our HBAs are available Monday through Friday from 0630-1600. 



(757) 953-2610/2611

Humana Military Customer Center

(800) 444-5445


Don't forget to keep your family's information up-to-date in DEERS.