Health Benefits Advisors
On board Health Benefit Advisors (HBA) are ever-ready to provide customer service to all authorized personnel and beneficiaries. HBAs offer basic TRICARE information including how to file a claim, explanation of a benefits statement, supplemental insurance information, and TRICARE programs and updates.
Other services offered:
- Beneficiary counseling
- Assist with TRICARE enrollment process
- Assist with access to care issues
- Provide guidance on TRICARE benefit eligibility
- Provide guidance on the TRICARE claims appeal process
- TRICARE For Life & TRICARE Plus program benefit overview
- Assistance with claim issues to include review/explanation of TRICARE program out of pocket costs (Deductibles, Cost-shares, Co-payments, Prime Point of Service Option)
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- Explanation of medical benefits and options
- Provided limited benefit counseling on Medicare and other alternate Government Health Care Programs/options
- Assist with Referral and specialty care issues
- Prime Travel Benefits Program
- Provide benefit counseling and limited assistance for the Incapacitated Child Program
- Deductible and Cost shares
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