Health Benefits Advisors
On board Health Benefit Advisors (HBA) are ever-ready to provide customer service to all authorized personnel and beneficiaries. HBAs offer basic TRICARE information including how to file a claim, explanation of a benefits statement, supplemental insurance information, and TRICARE programs and updates.
Other services offered:
- Beneficiary counseling
- Assist with TRICARE enrollment process
- Access to care issues
- Determine eligibility for benefits
- Claims appeal process
- TRICARE Plus
- Assistance on claims issues
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- Explanation of medical benefits and options
- Medicare and alternative health care plans
- Referral and specialty care issues
- Prime Travel Benefits Program
- Incapacitated Child Program
- Deductible and Cost shares
- Explanation of medical benefits and options
- Debt Collection and Assistance
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