Network Outage
2 September 2026, 9:10 a.m.
All systems have been restored and Q-Anywhere has been re-activated.
1 September 2026, 10:45 a.m.
Naval Medical Center Portsmouth and other East Coast Military Treatment Facilities have experienced a network outage affecting phones and connectivity. Some inpatient and outpatient services may continue to experience delays as systems are restored.
If you have an appointment or surgery today, please contact your clinic through the MHS GENESIS Patient Portal or the clinic phone directory to see whether any scheduling changes are needed:
https://portsmouth.tricare.mil/About-Us/Phone-Directory
Due to the ongoing network outage, the Q-Anywhere service is currently offline or experiencing significant processing delays.
To ensure patient safety, pharmacy teams are prioritizing Emergency Department, Operating Room, Inpatient, and Discharge prescriptions. Routine outpatient prescription will experience extended delays.
Please monitor this page for updates on system restoration. We appreciate your patience.