The Patient & Guest Relations Department provides liaison between beneficiaries and/or their family members and Naval Medical Center Portsmouth (NMCP) staff to facilitate optimal quality healthcare, promote respect and support the Rights and Responsibilities of the patient. They also educate and advise patients on the proper hospital policies and procedures..
PATIENT APPOINTMENTS - 1-866-645-4584
NMCP COVID-19 CALL CENTER - 1-757-953-6200
NMCP PHARMACY CALL CENTER - 1-757-953-0258
CONCERNS AND FEEDBACK (ICE)
We welcome your comments. In order for us to provide the service you deserve, your comments are vital to our mission. Interactive Customer Evaluation
FRAUD, WASTE, ABUSE, MISMANAGEMENT HOTLINE
The BUMED Hotline Program was designed to strengthen and focus efforts to combat fraud, waste and mismanagement by providing an alternative method to the normal chain of command when it has been unresponsive or the complainant fears reprisal resulting from the submission of his or her allegations. It is Navy Medicine's policy to demand and enforce the highest ethical standards from its members, fairly and efficiently manage its resources and people, and exercise a fiduciary responsibility over the taxpayers' dollars. The use of the Hotline Program is encouraged to identify problems in these areas so they can be swiftly corrected.
Report Fraud | Waste | Abuse | Mismanagement
Report Reprisal complaints
Have you had service from a staff member or department that you feel was exceptional? If so, please let us know who or what department/clinic provided the service. A good comment goes a long way and rest assured your comment will get to the person or department mentioned. Good comments create smiles, and smiles create continued good service. Please let us know if you receive service that goes beyond what you have expected.
If you encounter any unpleasantness from a staff member or department/clinic, we need to know immediately. We cannot provide the best customer service to you without your comments. Once again, please be as specific as possible and include names if possible, and we will take corrective action promptly.
The HIPAA Privacy Rule creates national standards to protect individuals' medical records and other personal health information and to give patients more control over their health information. It sets limits on the use and release of health records. It establishes safeguards that providers and health plans must implement to protect the privacy of health information. The Privacy Rule provides that, in general, a covered entity may not use or disclose an individual's healthcare information without permission except for treatment, payment, or healthcare operations. The rule also provides for reduced compliance for plans that share limited information with the plan sponsor. Other related regulations provide requirements for the security of health information; national standards for electronic healthcare transactions; and national identifiers for providers, health plans, and employers.
Privacy Advisory: We will not obtain personally identifying information about you when you visit this site unless you choose to provide such information to us. If you choose to send e-mail to the site webmaster, any contact information that you provide will be solely used to respond to your request and not stored. Please do not send any patient information or medical records.