Primary Care

Please note: The Branch Health Clinic Norfolk does not have sick call hours or walk in appointments. All walk in patients will be assessed by a Registered Nurse and booked an appointment as appropriate for their condition.  Same day appointments are available on a case by case basis. 

Patient-Center Medical Home Port (Primary Care) PCMHP

• The Patient-Centered Medical Home Port is a healthcare setting that facilitates partnerships between individual patients and their personal physicians, and when appropriate, the patient’s family. Care is facilitated by registries, information technology, health information exchange and other means to assure that patients get the indicated care when and where patients need and want it, in a culturally and linguistically appropriate manner.
• The hallmark of “Medical Home Port” is enhanced continuity of care with a focus on prevention. Therefore, patients will be assigned to a specific team that will include their Primary Care Manager (PCM), two to three other credentialed providers, registered nurses, licensed practical nurses and several hospital corpsman or medical assistants. If the PCM is not available, patients may be scheduled with another provider on their team to enhance continuity of care.
• Remember that Medical Home Port is partner in patient care and is here to assist patients with all of their health care needs; however the patient remains the manager of their care.

• To schedule an appointment, please contact the Hampton Roads Appointment Center at (866) 645-4524 or log on to TRICARE Online.

Do you want to see your lab results, schedule an appointment or request to refill your medications?

Visit TRICARE Online at https://www.tricareonline.com/portal/page/portal/TricareOnline/Portal and use Login to create your account. All TRICARE beneficiaries are eligible for an account.

• TRICARE Online (TOL) is a great way to access your healthcare information and services. It is the Military Health System patient portal and is designed to provide online capabilities and information for beneficiaries of the TRICARE program. Some of the services that can be accessed through TOL are the ability to make appointments, refill prescriptions, and view up to five years of personal health data via the Blue Button.
• To access general DoD beneficiary information, please visit www.tricare.mil.

Did you know you can talk to a Nurse 24 hours a day to discuss a medical question or concern?

• Call the TRICARE Nurse Advice LINE at (800) TRICARE (800-874-2273), Select option 1 to speak with a registered nurse who can answer your health care questions, offer advice or schedule you an appointment.

Want to securely email your health care team or provider? Enroll in Secure Messaging!

Secure messaging provides connectivity that enables all participants in the delivery of health care to communicate with each other more efficiently, effectively and securely.

• Features include: Prescription Renewal, Lab Results, Referral Requests and Health Education Materials.
• Benefits to Patients: Connectivity to healthcare providers for routine communications and consultations for non-urgent health matters.