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Operational Unit COVID Testing (CAC Required)
MHS GENESIS is now LIVE at Naval Medical Center Portsmouth and its Clinics


Primary Care

Located on the 1st Deck of Branch Health Clinic Norfolk Bldg. C2.

Patient-Center Medical Home Port (Primary Care) PCMHP

  • The Patient-Centered Medical Home Port is a healthcare setting that facilitates partnerships between individual patients and their personal physicians, and when appropriate, the patient’s family. Care is facilitated by registries, information technology, health information exchange and other means to assure that patients get the indicated care when and where patients need and want it, in a culturally and linguistically appropriate manner.
  • The hallmark of “Medical Home Port” is enhanced continuity of care with a focus on prevention. Therefore, patients will be assigned to a specific team that will include their Primary Care Manager (PCM), two to three other credentialed providers, registered nurses, licensed practical nurses and several hospital corpsman or medical assistants. If the PCM is not available, patients may be scheduled with another provider on their team to enhance continuity of care.
  • Remember that Medical Home Port is partner in patient care and is here to assist patients with all of their health care needs; however the patient remains the manager of their care.
  • To schedule an appointment, please contact the Hampton Roads Appointment Center at (866) 645-4524 or log on to TRICARE Online.

Did you know you can talk to a Nurse 24 hours a day to discuss a medical question or concern?

  • Call the TRICARE Nurse Advice LINE at (800) TRICARE (800-874-2273), Select option 1 to speak with a registered nurse who can answer your health care questions, offer advice or schedule you an appointment.

Contact Us

Patient Feedback

Submit Comment Card

Customer Service Representative

(757) 953-9003


757-953-9000, option 3, option 3, then option 1

Front Desk

757) 953-8882 or (757) 953-8744

Call Center

(757) 953-9043, (757) 953-9006, (757) 953-8944


1721 Admiral Taussig Blvd., #CD2
Norfolk, VA 23511


Monday through Friday 7:00 AM - 3:30 PM*
*Last appointment of the day is 2:50 PM.
Late stay provider available until 6:00 PM by appointment only.
Active Duty Sick Call: 7 a.m. - 12 p.m.


For appointments, call the Hampton Roads Appointment Center: (866) 645-4584.

Other Resources

Humana Military East: (800) 444-5445
Nurse Advice Line (24 hours a day/7 days a week): (800) 874-2273, Option 1

Don't forget to keep your family's information up-to-date in DEERS.