Quality Management

Quality in health care means doing the right things right and making continuous improvements. We at NMCP are committed to high quality performance throughout our healthcare organization.

Performance Improvement/Continuous Quality Improvement is a critical function for NMCP. The performance of related processes is among the most important activities we undertake at NMCP in ensuring high quality safe patient care. NMCP incorporates a unified, organization wide, systematic approach to improvement in key essential areas:

• Leadership role in improving organizational performance
• Designing processes and performance measures
• Monitoring performance through data collection
• Aggregating and analyzing data to support and sustain performance improvement

Quality Management Information & Services

Surgical Care

• If you need surgery, you can trust our surgeons to perform the best surgery possible in a state-of-the art facility. Our care is compared with the national quality effort that focuses on improving surgical care by reducing surgical complications

Perinatal Care:

• Healthy mothers and babies are the focus of our perinatal care services.  Some of the quality measures we track are primary cesarean sections, severe obstetric complications, unexpected complication in term newborns, and breastfeeding rates. Our perinatal team collaborate monthly to ensure we are providing the best care to our ADSMs and beneficiaries.

Culture of Safety

• Naval Medical Center Portsmouth fosters a commitment to safety at all levels of the organization, from frontline providers to managers and executives. This commitment establishes a "culture of safety" that encompasses these key features:
  • acknowledgment of the high-risk nature of many patient care activities and the determination to achieve consistently safe outcomes
  • a blame-free environment where the focus is on improving processes and systems, and individuals are able to report errors or near misses without fear of reprimand or punishment
  • encouragement of collaboration across ranks and disciplines to seek solutions to patient safety issues
  • organizational commitment of resources to address safety concerns
  • An important part of fostering a culture of safety is having our patients actively involved in their care, treatment and healthcare services.

Infection Control

• The core responsibilities of the DHA Infection Control Program (ICP) are to protect patients, personnel, and visitors in the healthcare environment and reduce and/or mitigate infection-related risks across the continuum of care in the DHA’s various healthcare settings. Across all levels, the DHA IPC Program is tasked with:
  • Facilitating compliance with regulatory and accreditation standard.
  • Supporting outcome analysis, reporting, and the achievement and sustainment of benchmarking goals
  • Facilitating IPC-related educational programs, training, and consultation
  • Influencing process improvement and standardization
  • Providing expertise to ensure compliance with IPC practices and national standards