NMCP Important Notices (Click Here)

Click Here for NMCP COVID-19 Information and  
COVID-19 Immunization Updates
  
Or Scan QR Code on right with phone 

NMCP has limited the number of entrances to the hospital and continues COVID-19 screening at each. Please see our VISITOR and  MASK Policies

For Operational Units requesting testing please contact fleet liaison or click here (CAC card required).

HomePatient ResourcesPatient & Guest Relations

Patient Resources

Patient & Guest Relations

The Patient & Guest Relations Department provides liaison between beneficiaries and/or their family members and Naval Medical Center Portsmouth (NMCP) staff to facilitate optimal quality healthcare, promote respect and support the Rights and Responsibilities of the patient. They also educate and advise patients on the proper hospital policies and procedures.

Patient concerns should first attempt to be resolved at the lowest possible level. NMCP Customer Relations Representatives (CRR) act to correct customer service issues on behalf of patients and visitors who are visiting their respective clinic/ward/service. Please feel free to ask to speak to the customer service representative.

For concerns which were unable to be resolved by the department/CRR or requiring further follow up, patients, family members or visitors should seek the assistance of the Patient & Guest Relations Department representatives.

If it is after duty hours, weekends or holidays, the Command Duty Office (CDO) at the quarterdeck on the second floor of Bldg. 2 will assist patients and visitors on behalf of Patient & Guest Relations. Issues not resolved will be referred to the Patient & Guest Relations Department the next business day.

Patient & Guest Relations: Welcomes concerns, suggestions, or compliments. Please feel free to contact us:

Phone (757) 953-2600, Monday through Friday from 7:30 a.m. - 4 p.m..

Email: usn.hampton-roads.navhospporsva.list.NMCP-PatientGuestRelations@mail.mil

Contact Us

Patient Feedback 

Submit Comment Card

Patient Representative

Customer & Guest Relations

Phone

(757) 953-2600

Hours

Monday through Friday 7:30 a.m.- 4 p.m.
*Excluding Holidays

Location

Building
Building 249 Co-located with Health Benefits Office
Adjacent to Fleet and Family Service Center Building 249 across from the main hospital
Mail
Attn: Commander - Patient Relations/Customer Service
Naval Medical Center
620 John Paul Jones Circle  
Portsmouth, VA 23708

Additional Information

New to TRICARE?
TRICARE Urgent Care
Referrals and Authorizations
Check Referral Status
Filing a Claim
Don't forget to keep your family's information up-to-date in DEERS.