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Patient Resources

Patient & Guest Relations

The Patient & Guest Relations Department provides liaison between beneficiaries and/or their family members and Naval Medical Center Portsmouth (NMCP) staff to facilitate optimal quality healthcare, promote respect and support the Rights and Responsibilities of the patient. They also educate and advise patients on the proper hospital policies and procedures.

Patient concerns should first attempt to be resolved at the lowest possible level. NMCP Customer Relations Representatives (CRR) act to correct customer service issues on behalf of patients and visitors who are visiting their respective clinic/ward/service. Please feel free to ask to speak to the customer service representative.

For concerns which were unable to be resolved by the department/CRR or requiring further follow up, patients, family members or visitors should seek the assistance of the Patient & Guest Relations Department representatives.

If it is after duty hours, weekends or holidays, the Command Duty Office (CDO) at the quarterdeck on the second floor of Bldg. 2 will assist patients and visitors on behalf of Patient & Guest Relations. Issues not resolved will be referred to the Patient & Guest Relations Department the next business day.

Patient & Guest Relations: Welcomes concerns, suggestions, or compliments. Please feel free to contact us:

Phone (757) 953-2600, Monday through Friday from 7:30 a.m. - 4 p.m..


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Patient Representative

Customer & Guest Relations


(757) 953-2600


Monday through Friday 7:30 a.m.- 4 p.m.
*Excluding Holidays


Building 249 Co-located with Health Benefits Office
Adjacent to Fleet and Family Service Center Building 249 across from the main hospital
Attn: Commander - Patient Relations/Customer Service
Naval Medical Center
620 John Paul Jones Circle  
Portsmouth, VA 23708

Additional Information

TRICARE Urgent Care
Referrals and Authorizations
Check Referral Status
Filing a Claim
*Updated 19 October 2023
Don't forget to keep your family's information up-to-date in DEERS.