The Joint Commission

Naval Medical Center Portsmouth and our Branch Medical Clinics have once again earned the Joint Commission Gold Seal of Approval™ as a Joint Commission Accredited Hospital.

Founded in 1951, the Joint Commission is an independent, not-for-profit standards setting and health care accreditation and certification body that seeks to continuously improve health care for the public by evaluating health care organizations and inspiring them to excel in providing safe, high quality care. The Joint Commission accredits and certifies more than 19,000 health care organizations and programs in the United States. Joint Commission accreditation and certification is recognized nationwide as a symbol of quality that reflects an organization’s commitment to meeting certain performance standards. To earn and maintain The Joint Commission’s Gold Seal of Approval™, an organization must undergo an on-site survey by a Joint Commission survey team at least every three years.

The Joint Commission Mission

To continuously improve health care for the public, in collaboration with other stakeholders, by evaluating health care organizations and inspiring them to excel in providing safe and effective care of the highest quality and value.

The Joint Commission Vision Statement

All people always experience the safest, highest quality, best-value health care across all settings. To read more about the Joint Commission and the accreditation process please click on the following link: Facts about the Joint Commission.

Hospital Information Available to the Public

The Joint Commission has a longstanding commitment to providing meaningful information about the comparative performance of accredited organizations to the public. Quality Check allows consumers to search for accredited and certified organizations and it provides each organization’s Quality Report. Quality Reports® include detailed information about a hospital’s performance and how it compares to similar hospitals. To access Quality Check, please click on the following link: qualitycheck.org.

How to File a Complaint with the Joint Commission

If you have a complaint about our health care facility, the Joint Commission’s Office of Quality Monitoring is interested in the details of your complaint. The Joint Commission can use the information you provide to identify possible noncompliance with their accreditation or certification standards. For direct resolution of your complaint, you may want to bring your issue to the attention of the health care organization’s leadership.

• To report the details about your complaint to The Joint Commission, you may file on-line at the Joint Commission Website or by calling 630-792-5636.
• For more information on the types of complaints Joint Commission handles, explore more online.
• For other types of complaints, please contact us.

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