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Operational Unit COVID Testing (CAC Required)
MHS GENESIS is now LIVE at Naval Medical Center Portsmouth and its Clinics

Health Services

Pharmacy Services

Pharmacy serves to provide quality patient-focused pharmacy care that optimizes health, safety, and readiness



October 31, 2022


TRICARE Formulary Search Tool
Use the TRICARE Formulary Search Tool to look-up your drug. A search can tell you:

  • Formulary status (generic drug, brand-name drug, non-formulary drug, non-covered drug)
  • Where the prescription can be filled
  • Copayments and limitations, such as prior authorization
  • Coverage review requirements and forms
  • Alternative medications, including costs
To start your search, you’ll need to put in the brand name or generic name of the drug and then select the strength prescribed, as well as your gender and age

Prescribing Information

Prescriptions for Controlled Substances are NOT accepted by electronic submission
Prescriptions for any medications are NOT accepted by fax
Paper prescriptions require an ink signature by the provider (Currently accepting hard copies for controlled substances only.)
Electronic Prescribing Information for Providers below:

Tidewater MTF Pharmacy Electronic Prescription (e-RX) Information:

Tidewater MTF Pharmacy Site

Published e-RX Site Name


Naval Medical Center Portsmouth (NMCP)

Main Pharmacy

Location: 620 John Paul Jones Cir., Portsmouth, VA 23708, Building 2, 2nd Floor


  • Available to all eligible beneficiaries
  • Services available are routinely limited to new/renewed prescriptions

Refill Pharmacy

 Location: Norfolk Naval Shipyard – Scott Center Annex Pharmacy, 1572 Cluverius St., Portsmouth, VA 23709


  • Available to all eligible beneficiaries
  • Services available are limited to prescription refills activated by phone
  • Refills require 3 business days to process (not to include Saturday, Sunday or Holidays)
  • To process refills call: 757-953-6337 or 1-866-285-1008

Hours of Operation: Refill Drive-Thru Pickup Hours

  • Mon - Fri: 7:30 a.m. - 5:00 p.m.
  • Closed Weekends and Federal Holidays

Helpful Pharmacy Information

 Save Time:

  • Avoid visiting between the hours of 11:00 to 13:00 daily, staff lunch rotation creates delays
  • Avoid days just before and after holiday weekends
  • Currently accepting hard copies for controlled substances only.

Identification Card (ID) Requirement:

  • A valid Military ID Card is required in order to pick-up a prescription for all eligible patients 10 years of age and older
  • Photocopy or electronic image (front & back) on a smartphone is acceptable
  • A valid Military ID Card is necessary to establish medical eligibility and authorization

TRICARE Pharmacy Home Delivery:

Prescription Transfers:

  • Prescriptions transfers may be requested at the Main Pharmacy
  • Please permit 3 business days for processing (Not to include Saturday, Sunday, or Holidays)

Refills Defined:

  • Your prescriber wrote your maintenance medication with additional fills
  • To ensure efficient service, refills must be requested in advance by calling the refill number on the prescription bottle (757-953-6337 or 1-866-285-1008) or using Tricare Online
  • Refills require 3 business days to process (not to include Saturday, Sunday or Holidays)
  • These medications are to be picked up at the selected refill location

Renewals / Activation Defined:

  • Your prescriber had to enter or “send-in” a prescription that you have previously been on or a maintenance medication
  • Renewals, once entered by your provider, must be activated by calling the Pharmacy Call Center at 757-953-0258.

Controlled Substances Defined:

  • Substances that have a currently accepted medical use but they possess a relative abuse potential and likelihood of causing dependence when abused
  • These substances are regulated by the Drug Enforcement Agency (DEA)
  • Legal requirements are stricter for these substances and require more time to prepare
  • Schedule II medications: A prescription for a controlled substance classified as a Schedule II medication shall be filled within 60 days of the date originally written or “do not fill before date” as written by a provider.
  • Schedule III, IV, and V medication: A prescription for a Schedule III, IV, or V medication shall be filled within six months of the date originally written. These prescriptions may be refilled, if authorized by the prescriber, up to five times within a 6-month period from the date originally written.

Contact Us

Patient Feedback

Submit Comment Card


Naval Medical Center Portsmouth Pharmacy
(757) 953-0258
(757) 953-6337
(866) 285-1008
Poison Control
(800) 222-1222


Bldg 2, 2nd Floor


Monday - Saturday 8 a.m. - 4:30 p.m.
No services available on Sundays and all Federal holidays
Tidewater Navy Pharmacies Times

Pharmacy Call Center

Monday-Friday from 8 a.m. – 4:30 p.m.
Saturday from 8 a.m. – 1 p.m.
No services available on Sundays and Federal holidays

Scott Center Annex:

Monday - Friday, 7:30 a.m. to 5 p.m.
No services available on weekends and Federal holidays

Availability of Services

Don't forget to keep your family's information up-to-date in DEERS.