Pharmacy

We’re pleased to provide pharmacy services to all our patients. You can fill prescriptions at no cost from any of our pharmacy locations. If you have a prescription from a TRICARE network or non-network provider, you may fill it here, as long as it’s covered by TRICARE. Look up you medication on the  TRICARE Formulary or call us at 757-953-0258 to see if your drug is available. We provide up to a 90-day supply for most drugs.

We fill new prescriptions and refills at no cost for covered medications for:

• Beneficiaries using the following plans:
• TRICARE Prime
• TRICARE Select
• TRICARE Reserve Select
• TRICARE Retired Reserve
• TRICARE Young Adult
• Continued Health Care Benefit Program
• Active-duty service members and families
• Activated National Guard and Reserve Members and families
• Retired service members and families
• Retired National Guard and Reserve Members (age 60 and above and receiving retired pay) and families
• Survivors, widows/widowers and certain former spouses
• Medal of Honor recipients and families
• Other beneficiaries including foreign force members and families

Learn more about eligibility for TRICARE pharmacy benefits.

Filling New Prescriptions

You are able to receive services at any one of the pharmacies listed on the Tidewater Navy Pharmacy Sites page. We fill prescriptions from both military and civilian providers.

Providers from Our Facility

All prescriptions must be submitted electronically by your provider.
Some exceptions apply. Ask your pharmacy representative for more information.

Civilian Providers

If you have prescriptions from a TRICARE-authorized civilian provider:

• The provider can submit an electronic prescription to our pharmacy, (preferred method) or
• You can hand-carry a written prescription to our pharmacy. Note: This is the least preferred option.

To submit an electronic prescription:
Ask your provider to select the:

• Pharmacy name: DoD Portsmouth Virginia Pharmacy
• NCPDP/NPI number: 4845371/1548673205

If you hand-carry a written prescription:
Check in at the front desk.

Activating New Prescriptions

There are multiple ways to activate your prescription.

Option 1: Fastest and Preferred

Activate your prescriptions using Q-Anywhere 24/7/365.
Text “get in line” to 833-217-2199, scan the QR Code and follow the prompts, or go directly to the submission page at https://cxmlink.com/MTF4495

You will receive a text message when your prescriptions are ready for pickup. 

Option 2: Call the Pharmacy Call Center

• Call the Pharmacy Call Center at 757-953-0258 during your preferred pharmacy’s work hours and follow the prompts to talk with a representative.
• All pharmacies can be reached Monday-Friday, 8 a.m. to 3:30 p.m.
• Processing times may vary based on pharmacy staffing and resources.

Picking Up Your Prescriptions

 You’ll need a valid uniformed services ID card to pick up a prescription. This includes children aged 10 and older. Prescriptions not picked up will be returned to stock after 10 business days. If you can’t pick up your prescription within this timeframe, please contact the pharmacy. If you’re picking up a prescription for another person, please bring that person’s valid uniformed services ID (or photocopy, digital picture).

Main Pharmacy

If you used Q-Anywhere to activate your prescription, you will receive a text when your prescription is ready. 

• For same day pick up, reply “I am here” and wait for your number to be called.
• If you are returning the next day, or up to 10 days, please check in at the front desk or select a “return for pick up” ticket from the service kiosk.

 Beneficiaries activating prescription after hours will receive a text during working hours the next business day..

Clinic Pharmacies

 Tidewater Navy Pharmacy Sites 

Requesting Prescription Refills

We have two ways to refill your prescriptions:

Option 1: Online

• Log in to the MHS GENESIS Patient Portal and select the Rx Refills tab.

• Select the medication(s) you want to refill.
• Follow the prompts to select where you want to pick it up.
• You’ll be given a date and time when your refill(s) will be ready to pick up.

Note: If you’re not a registered user, you’ll need to sign up first.

Option 2: By Phone

• Call our pharmacy refill line at 757-936-6524 or 1-866-285-1008. Then, follow the prompts to select where you want to pick up your refills.
• Refills require 3 business days to process (not to include Saturday, Sunday or Holidays)

Picking Up Your Refills

Main Pharmacy

Refills require 3 business days to process (not to include Saturday, Sunday or Holidays)
Check in at the front desk or use kiosk before the pharmacy opens. Follow the on-screen prompts to check in.

ScriptCenter

BHC Boone, BHC Oceana, BHC Dam Neck, BHC NAVSTA Norfolk, TPC Chesapeake and TPC Virginia Beach, and TPC Suffolk each use a ScriptCenter for refill pickups.
Certain items may not be available from the ScriptCenter, such as refrigerated medications, oversized items, and/or certain controlled substance prescriptions.

• If your refill is a refrigerated item, please obtain a “return for pick up’ ticket from the kiosk.
• If your expected refills do not appear in the Script Center or you experience technical difficulties, please request assistance from a pharmacy staff member.

Scott Center Drive Thru Refill Pharmacy

 Location: Norfolk Naval Shipyard – Scott Center Annex Pharmacy, 1572 Cluverius St., Portsmouth, VA 23709
Hours of Operation: Refill Drive-Thru Pickup Hours

• Monday-Friday, 7:30 a.m. to 5 p.m.
• Closed weekends and federal holidays

Renewals

Contact your provider

• If your current prescription has no refills remaining or has expired, you must contact your provider for a prescription renewal.
• Once your provider has sent in the renewed prescription, please follow the Q-anywhere steps (text "get in line"  to 833-217-2199) as if the renewal was a new prescription.

Maintenance Drugs

Maintenance drugs are those you take regularly for a chronic condition (i.e., drugs to control blood pressure or cholesterol). All beneficiaries must refill certain maintenance drugs through home delivery or at military pharmacies. This does not apply to active-duty service members.

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Drug Take Back Program

Proper disposal of prescription drugs reduces the risk of unintentional poisoning, drug abuse, and environmental harm.
If you want to dispose of unwanted or unneeded drugs:

• Drop them in the secure MedSafe bin located across from the main NMCP pharmacy, Boone Pharmacy, Oceana Pharmacy, and Sewell’s Point Pharmacy or
• Request a mail-back envelope from any pharmacy location. Pick up an envelope, take it home, and mail them to the destruction agency.

Several exclusions apply. This includes:

• syringes
• needles
• liquids greater than 4 ounces

Also, if a medication appears on the FDA Flush List, it may be disposed by flushing.

Frequently Asked Questions

How do I know if my prescription is covered?

All military pharmacies follow the TRICARE Formulary – a list of TRICARE-covered  prescription drugs and supplies. The TRICARE Formulary lists:

• Which drugs are covered.
• Drug information and frequently asked questions.
• Cost details ($0 at a military pharmacy and out-of-pocket costs elsewhere).
• Medical necessity/prior-authorization requirements and link to forms.
  • If a prior-authorization and/or medical necessity is required, your provider must submit the request to and obtain approval from Tricare before your prescription can be filled.

Can my network provider send controlled substances prescriptions electronically?

Yes! By regulations, all prescribers should send controlled substance prescriptions electronically.

Can I refill a prescription if the last fill was not at a military pharmacy? 

Yes! Call the Pharmacy Call Center and ask them to transfer the prescription FROM your current pharmacy. It’s helpful to have the prescription bottle available to give the us the pharmacy name, phone number, prescription number, and medication name and dates.

Can I pick up medications for another person?

Yes! Please bring a valid uniformed services ID (or photocopy, digital pictures) for patients getting prescriptions. Please note: Children 10 years of age or older must have their own ID card.

What is the difference between a new, refill, and renewal prescription?

A new prescription is one a provider writes for a specific quantity and subsequent refills. It may require extra verification or prior authorization.
A refill is an additional supply of your medication that your doctor authorized as part of your original prescription. This pre-approval allows the pharmacy to dispense more of your medication without requiring a new prescription from your doctor. For example, take one tablet daily, quantity 90 with 3 refills. This means the patient can call the pharmacy every 90 days to have medication for a year without seeing their doctor for a new prescription.
A renewal is for a medication you’ve already been prescribed but it has expired or run out of authorized refills.

What if I need a non-formulary or non-stocked medication?

If you’re prescribed a non-formulary medication, there are extra steps for your provider to complete. Non-formulary drugs are non-stocked medications at MTF pharmacies. For these drugs, expect a longer turnaround time for preparation and ordering, or you may have to use an alternative pharmacy option, such as a TRICARE retail network pharmacy or the TRICARE Pharmacy Home Delivery.

What do I do if my medication is out of stock?

• Ask your provider if they can approve you to switch to an alternative medication.
• You can fill your prescription at a TRICARE network pharmacy or TRICARE Home Delivery. TRICARE - copayments apply.
• Be sure to ask for the expected resupply date so you know whether to wait or seek another option

I’m deploying. How can I fill my prescriptions?

Before deploying, MTF pharmacies can provide your initial deployment prescription in a quantity to support your deployment within legal requirements. You can fill prescriptions and get refills through the Deployment Prescription Program once in theatre if the location is not restricted by foreign postal law or work with your active duty medical team to determine the most appropriate option for deployment supplies.

*Updated May 5, 2026