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Health Services

Pharmacy Services

Pharmacy serves to provide quality patient-focused pharmacy care that optimizes health, safety, and readiness

New Prescriptions

All prescriptions must be submitted electronically by your provider.
Some exceptions apply. Ask your pharmacy representative for more information.

Cell Phone

Activate your prescriptions using Q-Anywhere during your selected pharmacy's work hours.

Text “get in line” to (833) 217-2199 or
scan the QR Code and follow the prompts.

You will receive a text message when your prescriptions are ready for pickup.

Text “I am here” upon arrival at the pharmacy you selected and listen for your number.

Click Here for the Q-Anywhere website

  • Q-anywhere is available up until 6 p.m. at select locations. 

  • The Q-anywhere service mirrors the specific pharmacy hours of operation.

No Cell Phone

Call the Pharmacy Call Center at
757-953-0258 during your referred pharmacy’s work hours and follow the prompts to talk with a representative.

All pharmacies can be reached between 8 a.m. and 3:30 p.m. Monday – Friday.

Refills and Renewals

  • Beginning June 10, prescription refills at most clinics will be picked up at your clinic’s ScriptCenter. See Flyer for details (Sewells Point,  Boone, Oceana, Dam Neck, TPC Suffolk, TPC Chesapeake, TPC Virginia Beach)
  • Refills require 3 business days to process (not to include Saturday, Sunday or Holidays)
  • To process refills call the Refill Line at: 757-953-6337 or 1-866-285-1008
  • ​Refills can also be processed using the MHS GENESIS Patient Portal

Click image for the MHS GENESIS Patient Portal

Scott Center Refill Pharmacy

 Location: Norfolk Naval Shipyard – Scott Center Annex Pharmacy, 1572 Cluverius St., Portsmouth, VA 23709

Services:

  • Available to all eligible beneficiaries
  • Refills require 3 business days to process (not to include Saturday, Sunday or Holidays)
  • To process refills call the Refill Line at: 757-953-6337 or 1-866-285-1008
  • Refills can also be processed using the MHS GENESIS Patient Portal

Hours of Operation: Refill Drive-Thru Pickup Hours

  • Mon - Fri: 7:30 a.m. - 5:00 p.m.
  • Closed Weekends and Federal Holidays

Renewals

Contact your provider

If your current prescription has no refills remaining, you must contact your provider for a prescription renewal.

Formulary

TRICARE Formulary Search Tool
Use the TRICARE Formulary Search Tool to look-up your drug. A search can tell you:

  • Formulary status (generic drug, brand-name drug, non-formulary drug, non-covered drug)
  • Where the prescription can be filled
  • Copayments and limitations, such as prior authorization
  • Coverage review requirements and forms
  • Alternative medications, including costs
To start your search, you’ll need to put in the brand name or generic name of the drug and then select the strength prescribed, as well as your gender and age

Prescribing Information

Naval Medical Center Portsmouth and it Branch Health Clinic Pharmacies only accept prescriptions sent electronically. 

*Some exceptions apply. Ask your pharmacy representative for more information
 
Prescriptions for any medications are NOT accepted by fax
 
Electronic Prescribing Information for Providers below:

Tidewater MTF Pharmacy Electronic Prescription (e-RX) Information:

Tidewater MTF Pharmacy Site

Published e-RX Site Name

NPI

Naval Medical Center Portsmouth (NMCP)
DOD PORTSMOUTH VIRGINIA PHARMACY
1548673205

 




Services:

  • Available to all eligible beneficiaries
  • Services available are routinely limited to new/renewed prescriptions

Helpful Pharmacy Information

Identification Card (ID) Requirement:

  • A valid Military ID Card is required in order to pick-up a prescription for all eligible patients 10 years of age and older
  • Photocopy or electronic image (front & back) on a smartphone is acceptable
  • A valid Military ID Card is necessary to establish medical eligibility and authorization

TRICARE Pharmacy Home Delivery:

Prescription Transfers:

  • Prescriptions transfers may be requested at the Main Pharmacy
  • Please permit 3 business days for processing (Not to include Saturday, Sunday, or Holidays)

Controlled Substances Defined:

  • Substances that have a currently accepted medical use but they possess a relative abuse potential and likelihood of causing dependence when abused
  • These substances are regulated by the Drug Enforcement Agency (DEA)
  • Legal requirements are stricter for these substances and require more time to prepare
  • Schedule II medications: A prescription for a controlled substance classified as a Schedule II medication shall be filled within 60 days of the date originally written or “do not fill before date” as written by a provider.
  • Schedule III, IV, and V medication: A prescription for a Schedule III, IV, or V medication shall be filled within six months of the date originally written. These prescriptions may be refilled, if authorized by the prescriber, up to five times within a 6-month period from the date originally written.

Contact Us

Patient Feedback

Submit Comment Card

Phone

Naval Medical Center Portsmouth Pharmacy
(757) 953-0258
Refills
(757) 953-6337
(866) 285-1008
Poison Control
(800) 222-1222

Location

620 John Paul Jones Cir., Portsmouth, VA 23708,
Building 2, 2
nd Floor

Hours

Monday - Saturday 8 a.m. - 6 p.m.
No services available on Sundays and all Federal holidays
Tidewater Navy Pharmacies Times

Pharmacy Call Center
757-953-0258

Monday- Saturday 8 a.m. – 6 p.m.

Scott Center Annex:

Monday - Friday, 7:30 a.m. to 5 p.m.
No services available on weekends and Federal holidays

Availability of Services

Refills
*Updated 23 April 2024
Don't forget to keep your family's information up-to-date in DEERS.