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Getting Care

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Appointments

To make an appointment please call the Hampton Roads Appointment Center: 866-645-4584

Hours:  Monday–Friday
6 a.m. to 7 p.m. 
Sat, Sun and Holidays: 7 a.m. to 3:30 p.m.
Christmas Day: Closed

Or logon to https://www.tricareonline.com 24/7

 

Walk-In Services

The following clinics offer walk-in appointments for care.  ​

MHS GENESIS Patient Portal​

  • https://my.mhsgenesis.health.mil

  • Available 24/7​

  • Additionally, the Patient Portal provides you the ability to communicate with your healthcare team.​

Military Health System Nurse Advice Line

To reach the MHS Nurse Advice Line go to https://mhsnurseadviceline.com/home or call 1-800-TRICARE (1-800-874-2273), Option 1 for answers to your health-related questions, or to help you find a doctor and schedule appointments.

Finding TRICARE Resources 

Need to find information about referrals, claims, and enrollment information? Visit the TRICARE East Region Patient Portal.  

Visit the TRICARE Resources page for information on setting up your secure beneficiary portal account, available education resources, and more.  

After Hours Care

For urgent or emergency care information please go to the Urgent & Emergency Care Webpage

Pharmacy

For pharmacy services or questions please call the NMCP Pharmacy Call Center at 757-953-0258 or go to the
pharmacy webpage

Contact Us

Phone 

Information
757-953-5000
Customer Service 
757-953-2600
Officer of the Day
757-953-5008
Emergency Room
757-953-1365

Hours

24 hours a day, 7 days a week.

Location

Naval Medical Center Portsmouth
620 John Paul Jones Circle
Portsmouth, VA 23708-2197

*Updated 9 May 2024
Don't forget to keep your family's information up to date in DEERS!