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8 May

Hampton Roads Appointment Center (HRAC) outage

ATTENTION: Date Change

Due to a scheduled outage, the Hampton Roads Appointment Center (HRAC) will be closed on Saturday, May 11th, and will not have access to schedule medical appointments at Military Treatment Facilities in the Tidewater region. The appointment center will reopen on Sunday, May 12th, at 7:00 a.m.
 
Active duty and Tricare Prime enrolled beneficiaries in need of urgent care should dial 911 or contact the Nurse Advice Line at 1-800-874-2273.

Appointments

To make an appointment please call the Hampton Roads Appointment Center:(866) 645-4584

Or logon to https://www.tricareonline.com 

 

Walk-In Services

The following clinics offer walk-in appointments for care.  ​

MHS GENESIS Patient Portal​

  • https://my.mhsgenesis.health.mil​

  • Available 24/7​

  • Additionally, the Patient Portal provides you the ability to communicate with your healthcare team.​

Nurse Advice Line

To reach the Nurse Advice Line go to https://mhsnurseadviceline.com/home or call 1-800-TRICARE (1-800-874-2273), Option 1 for answers to your health-related questions, or to help you find a doctor and schedule appointments.

After Hours Care

For urgent or emergency care information please go to the Urgent & Emergency Care Webpage

Pharmacy

For pharmacy services or questions please call the NMCP Pharmacy Call Center at 1-757-953-0258 or go to the
pharmacy webpage

NMCP Information

Hours

24 hours a day, 7 days a week.

Phone 

 
Information
(757) 953-5000
Customer Service 
(757) 953-2600
Officer of the Day
(757) 953-5008
Patient Information
(757) 953-5002
Emergency Room
757-953-1365

Location

Naval Medical Center Portsmouth
620 John Paul Jones Circle
Portsmouth, VA 23708-2197

*Updated 9 May 2024
Don't forget to keep your family's information up-to-date in DEERS.