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Operational Unit COVID Testing (CAC Required)
MHS GENESIS is now LIVE at Naval Medical Center Portsmouth and its Clinics

Getting Care


Appointments & Referrals

In Case of an Emergency call 911 or go directly to the nearest emergency room.

Medical Appointments

For Medical appointments call the Hampton Roads Appointment Center at 1-866-645-4584, Monday through Friday 6 a.m. - 8 p.m. and Saturday/Sunday/Holidays (except Christmas Day) 7 a.m. - 3:30 p.m.

Nurse Advice Line

To reach the Nurse Advice Line go to or or call 1-800-TRICARE (1-800-874-2273), Option 1 for answers to your health-related questions, or to help you find a doctor and schedule appointments.

After Hours Care

Emergency Care

A life-threatening medical situation such as Shortness of breath, chest pain, serious burns, severe allergic reaction, difficulty swallowing or breathing, loss of consciousness, or mental health emergencies.

Urgent care

non-life-threatening health issues that require immediate attention, such as sprains, flu-like symptoms, colds, and other common illnesses.

Patients should call and make an appointment with their PCM for non-emergency care.
•Active Duty should report to their medical department first for care and instructions.
•No Medical Department? call the Nurse Advice Line (NAL) at 1-800-TRICARE (874-2273) for an authorization for any network urgent care center. 
•Families of Active Duty personnel can be seen at a network urgent care center without being charged for the visit
•Retirees and their beneficiaries will have a copay of $33 for the remainder of 2022,
and $36 after Jan. 1, 2023.
•Call 1-866-645-4584 to book appointments for regular weekday hours.
•The Emergency Rooms at NMCP and the 633d Medical Group at Joint Base Langley-Eustis will be open for emergency care 24/7/365 if all other options are not available.  


For pharmacy services or questions please call the NMCP Pharmacy Call Center at 1-757-953-0258 or go to the pharmacy website

NMCP Information


24 hours a day, 7 days a week.


Emergency Room
(757) 953-5000
Customer Service 
(757) 953-2600
Officer of the Day
(757) 953-5008
Patient Information
(757) 953-5002


Naval Medical Center Portsmouth
620 John Paul Jones Circle
Portsmouth, VA 23708-2197

Don't forget to keep your family's information up-to-date in DEERS.