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MHS GENESIS is now LIVE at Naval Medical Center Portsmouth and its Clinics

Getting Care



MHS GENESIS is the new EHR that provides you and your doctors enhanced, secure technology to manage your health information. When fully deployed, MHS GENESIS will be the single health record for service members, veterans, and their families. >>Learn More about MHS GENESIS

What is the MHS GENESIS Patient Portal?

Along with the new EHR, the MHS GENESIS Patient Portal is a secure website available 24/7 that gives you access to your health information. Through the MHS GENESIS Patient Portal, you can:

  • View health information
  • Schedule appointments
  • Communicate securely with providers

The MHS GENESIS Patient Portal is replacing the TRICARE Online Secure Patient Portal.

What does this mean for me?

MHS GENESIS and the MHS GENESIS Patient Portal are replacing TRICARE Online, including the patient portal and secure messaging at this facility.

  • If you have a current TRICARE Online account, it will migrate to MHS GENESIS on January 21, 2023. No action is necessary from you.
  • If you don’t already have a TRICARE Online account, you can log onto using your DS Logon Premium Account.
  • If don’t have a DS Logon Premium Account or if you have questions about DS Logon, visit the milConnect Website or call 1-800-538-9552.
  • If you have any issues within your Patient Portal, please contact the Global Service Center (GSC) at (800) 600-9332.

What happens next?

Appointment availability will be impacted for several months beginning in January. Appointment times and ancillary services wait times (Pharmacy, Laboratory, and Radiology) may increase as our medics adjust to this new system.
We appreciate your patience and understanding as we deploy MHS GENESIS in order to provide you with world-class care.






Contact Us


For questions regarding the DS Logon, visit or contact the Defense Manpower Data Center at (800) 538-9552.

DS Logon Information

Need to establish a DS Login?

Click on or scan the QR Code and click on "Create Account"

Don't forget to keep your family's information up-to-date in DEERS.