Operational Customer Service Representatives

Your medical readiness is our mission at Naval Medical Center Portsmouth. We have Customer Service Representatives ready to assist, should you experience difficulty accessing care.

The following options are available for you to schedule an appointment with your primary care team:

• Hampton Roads Appointment Center (HRAC)

  • 1-866-645-4584

  • Available Mon-Fri 6 a.m. to 7 p.m. and Sat/Sun/Holidays (except Christmas) 7 a.m. to 3:30 p.m.

• MHS Genesis Patient Portal

  • https://my.mhsgenesis.health.mil

  • Available 24/7

  • Additionally, the Patient Portal provides you the ability to communicate with your healthcare team.

• Military Health System (MHS) Nurse Advice Line​

  • Available 24/7​
  • 1-800-TRICARE (874-2273); option 1​

If you experience difficulty scheduling appointments for your primary care or medical readiness needs, please contact one of our Operational Customer Service Representatives:

NMCP Internal Medicine

Timeka Freeman or Sharon Bautista
(757) 953-2277 or (757) 953-2225

NMCP Pediatrics

(Division Head)
Amanda Case
(757) 953-0205

(Customer Service Representative)
Casie Ryneska
(757) 953-3096 

NMCP Fleet and Family

(Clinic Manager)
LT Tomeka McDonald
(757) 953-1306
 
(Customer Service Representative)
Ms. Wendy Moore
(757) 953-6629 

Norfolk BHC, Norfolk Naval Shipyard BHC, Yorktown BHC, and Suffolk TPC

Annette Harrod
(757) 953-8861

Brenda Burton
(757) 953-8704

Boone BHC, Northwest BHC, and Chesapeake TPC

HM1 Maddox, Martina
(757) 953-8134 

HM3 Linda McKinney
(757) 953-8156

Oceana BHC, Dam Neck BHC, and Virginia Beach TPC

(Operational Medicine Front Desk)
LT Morris, HMC Kennedy, or HM2 Hatcher
(757) 953-3778 or (757) 953-3779