Operational Customer Service Representatives

Your medical readiness is our mission at Naval Medical Center Portsmouth. We have Customer Service Representatives ready to assist, should you experience difficulty accessing care.

The following options are available for you to schedule an appointment with your primary care team:

• Hampton Roads Appointment Center (HRAC)

  • 1-866-645-4584

  • Available Mon-Fri 6 a.m. to 7 p.m. and Sat/Sun/Holidays (except Christmas) 7 a.m. to 3:30 p.m.

• MHS Genesis Patient Portal

  • https://my.mhsgenesis.health.mil

  • Available 24/7

  • Additionally, the Patient Portal provides you the ability to communicate with your healthcare team.

• Military Health System (MHS) Nurse Advice Line​

  • Available 24/7​
  • 1-800-TRICARE (874-2273); option 1​

If you experience difficulty scheduling appointments for your primary care or medical readiness needs, please contact one of our Operational Customer Service Representatives:

NMCP Internal Medicine

Geraldine White
Tasha Davis         
Debra Gardner-Hunt (Clinic Manager)
Ryan Azzam  (IM Department Head)
757-953-2277 or 757-953-2225

NMCP Pediatrics

(Division Head)
Amanda Case
757-953-0205

(Customer Service Representative)
Casie Ryneska
757-953-3096 

NMCP Fleet and Family

(Clinic Manager)
LCDR Charise Lloyd
757-953-1306
 
(Customer Service Representative)
Ms. Wendy Moore
757-953-6629 

NMCP Department of Surgery
General Surgery Clinic

RN Latrevette Jackson
(Clinic Manager)
757-953-9759 

Plastic Surgery Clinic

RN Cristy McWethy
(Clinic Manager)
757-953-2881 

Pediatric Surgery Clinic

RN Kelly Cox
757-953-9759 

Breast Cancer Clinic

RN Brianna Soler
757-953-2541
 
RN Angela Boone
757-953-2492 

Vascular Surgery Clinic

RN Shelia Williams
757-953-2526 

Thoracic Surgery Clinic

RN James Pantangan
(Clinic Manager)
757-953-2531

Norfolk BHC, Norfolk Naval Shipyard BHC, Yorktown BHC, and Suffolk TPC

Annette Harrod
757-953-8861

Brenda Burton
757-953-8704

Boone BHC, Northwest BHC, and Chesapeake TPC

HM2 Yesenia Macedo
757-953-8389

HM2 Maria Schumann Rodrigues
757-953-8282
usn.hampton-roads.navhospporsva.list.bhcboone-overseasscreening@health.mil 

Oceana BHC, Dam Neck BHC, and Virginia Beach TPC

(Operational Medicine Front Desk)
LT Morris, HMC Kennedy, or HM2 Hatcher
757-953-3778 or 757-953-3779

NMCP Operational Forces Medical Liaison Services (OFMLS)

Front Desk:  757-953-5338
Duty Cell: 757-417-5483
usn.hampton-roads.nmrtc-portsmouth-va.list.nmcp-ofmls@health.mil
 

*Updated 22 August 2023