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About Us

Operational Customer Service Representatives

Your medical readiness is our mission at Naval Medical Center Portsmouth. We have Customer Service Representatives ready to assist, should you experience difficulty accessing care.

The following options are available for you to schedule an appointment with your primary care team:

  • Hampton Roads Appointment Center (HRAC)

    • 1-866-645-4584

    • Available Mon-Fri 0600-1900 and Sat/Sun/Holidays (except Christmas) 0700-1530.

  • MHS Genesis Patient Portal

  • Military Health System (MHS) Nurse Advice Line​

    • Available 24/7​
    • 1-800-TRICARE (874-2273); option 1​

If you experience difficulty scheduling appointments for your primary care or medical readiness needs, please contact one of our Operational Customer Service Representatives:

NMCP Internal Medicine

Timeka Freeman or Sharon Bautista
(757) 953-2277 or (757) 953-2225

NMCP Pediatrics

(Division Head)
Amanda Case
(757) 953-0205

(Customer Service Representative)
Casie Ryneska
(757) 953-3096 

NMCP Fleet and Family

(Clinic Manager)
LT Tomeka McDonald
(757) 953-1306
(Customer Service Representative)
Ms. Wendy Moore
(757) 953-6629 

Norfolk BHC, Norfolk Naval Shipyard BHC, Yorktown BHC, and Suffolk TPC

Annette Harrod
(757) 953-8861

Brenda Burton
(757) 953-8704

Boone BHC, Northwest BHC, and Chesapeake TPC

HM1 Maddox, Martina
(757) 953-8134 

HM3 Linda McKinney
(757) 953-8156

Oceana BHC, Dam Neck BHC, and Virginia Beach TPC

(Operational Medicine Front Desk)
LT Morris, HMC Kennedy, or HM2 Hatcher
(757) 953-3778 or (757) 953-3779

NMCP Information


24 hours a day, 7 days a week.


(757) 953-5000
Customer Service 
(757) 953-2600
Officer of the Day
(757) 953-5008
Patient Information
(757) 953-5002
Emergency Room


Naval Medical Center Portsmouth
620 John Paul Jones Circle
Portsmouth, VA 23708-2197

*Updated 22 August 2023
Don't forget to keep your family's information up-to-date in DEERS.