Administrative Services

Health Records

The Health Records Department reviews and updates medical records on Active duty shore-based personnel, beneficiaries and retirees.

Medical treatment records must be turned in to the Medical Records Office during your check-in process for verification. Personnel who are out-processed on PCS orders should report to the Medical Records Office as part of check out procedure. This will allow clinic personnel to verify your medical treatment record with you and make the appropriate entries in your record. A copy of your orders should be presented to verify your retirement, separation or the command to which you are transferring. All military personnel must be in uniform of the day when checking in and checking out.

Please note - Medical records are property of the U.S. Government and must be maintained by the military treatment facility having primary cognizance for the patient’s health care. In other words, members are not authorized to maintain their own medical records. However, the member may request a photocopy of their medical record.

Material Management Department

The mission of Material Management Department is to assist Branch Health Clinic, Naval Station Norfolk in accomplishing its mission through logistical, facilities, and material management support.

Our vision is to accomplish this by working within our department, and when necessary, with Naval Facilities Atlantic, and any outside activities to maintain the material readiness condition of this branch clinic, to give the best patient care possible to the Atlantic Fleet. We do this by coordinating all trouble calls, minor work packages, and correcting minor maintenance problems that may occur.

Contact Us

Patient Feedback

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Health Records

Phone: (757) 953-8442
Hours of Operation: Monday - Friday 0700-1530

Health Benefits

Phone: (757) 953-8441

Material Management

Customer Service: (757) 953-8444
Hours of Operation: Monday - Friday 0700-1530
Don't forget to keep your family's information up-to-date in DEERS.