Scheduled Virtual Visits
Scheduled virtual visits are virtual video appointments that give you the flexibility to meet with your health care provider from a location that’s convenient and comfortable for you. The new platform is safe, secure, and easy to use, making it the perfect option for anyone who wants to engage in their health care on their terms.
Health care on your terms
Joining a virtual visit is easy by using a smartphone, tablet, or computer with a camera, speaker, and a strong internet connection. You will receive a reminder email and text message when it's time to join the appointment, or you can enter directly from the MHS GENESIS Patient Portal up to 30 minutes before the appointment time. That means no extra logins or apps for you to download. And since Scheduled Virtual Visits are integrated with MHS GENESIS, providers can easily access your charts, provide referrals, enroll you in other care programs, and schedule follow-up appointments.
If you don’t have access to a smartphone, tablet, or computer, you can still schedule an in-person appointment by calling the Hampton Roads Appointment Center at 866-645-4584.
Types of Appointments:
- Primary care
- Specialist follow-ups (coming soon)
- Treatment plan maintenance
- Pharmacy prescription care management
What you Need:
- Smartphone, tablet or computer with a camera and speaker
- Stable internet connection
Benefits of Scheduled Virtual Visits:
- Eliminates need to take time off work, juggle child or elder care issues
- Saves travel time and expense
- Safe, secure, reliable and easy access to health care on your terms
How do I access my appointment?
- You will receive a text message and email with a link to join your virtual visit 30 minutes prior to your appointment time.
- You can also enter your scheduled virtual visit from the MHS GENESIS Patient Portal up to 15 minutes before the appointment time.
How to get started:
1. Schedule your appointment:
- Submit a request via the MHS GENESIS Patient Portal to request a virtual video visit. Once scheduled, you’ll receive a confirmation email. The session link will be provided 72 hours prior to the appointment.
2. Find a suitable space for your appointment:
- Choose an area where you can discuss health concerns with your care team free of noise and distractions. Please do not call while operating a motor vehicle.
3. Choose your device:
- Ensure your chosen device has audio and video capability. Please ensure this device has a strong internet connection to avoid connectivity issues.
4. Begin the check-in process:
- We recommend you join your session 15 minutes prior to the appointment start time to be ready to begin the check-in process with clinical staff. Click the session link you received via text or email or join from the MHS GENESIS Patient Portal.
5. Start your session:
- Be prepared to discuss your questions and concerns to ensure you receive the care you need.
