Pharmacy Services

Pharmacy serves to provide quality patient-focused pharmacy care that optimizes health, safety, and readiness

New Prescriptions

All prescriptions must be submitted electronically by your provider.
Some exceptions apply. Ask your pharmacy representative for more information.

Cell Phone

Activate your prescriptions using Q-Anywhere 24/7/365.

Text “get in line” to 833-217-2199 or
scan the QR Code and follow the prompts.

You will receive a text message when your prescriptions are ready for pickup.
Beneficiaries activating prescription after hours will receive a text during working hours the next business day.

Text “I am here” upon arrival at the pharmacy you selected and listen for your number.

Click Here for the Q-Anywhere website

No Cell Phone

Call the Pharmacy Call Center at
757-953-0258 during your referred pharmacy’s work hours and follow the prompts to talk with a representative.

All pharmacies can be reached between 8 a.m. and 3:30 p.m. Monday–Friday.

Refills and Renewals

Refills require 3 business days to process (not to include Saturday, Sunday or Holidays)
To process refills call the Refill Line at: 757-936-6524 or 1-866-285-1008
​Refills can also be processed using the MHS GENESIS Patient Portal


Click image for the MHS GENESIS Patient Portal

Scott Center Refill Pharmacy

 Location: Norfolk Naval Shipyard – Scott Center Annex Pharmacy, 1572 Cluverius St., Portsmouth, VA 23709

Services:

• Available to all eligible beneficiaries
• Refills require 3 business days to process (not to include Saturday, Sunday or Holidays)
• To process refills call the Refill Line at: 757-936-6524 or 1-866-285-1008
• Refills can also be processed using the MHS GENESIS Patient Portal

Hours of Operation: Refill Drive-Thru Pickup Hours

• Monday-Friday: 7:30 a.m. to 5:00 p.m.
• Closed Weekends and Federal Holidays

Renewals

Contact your provider

• If your current prescription has no refills remaining, you must contact your provider for a prescription renewal.
• Once your provider has sent in the renewed prescription, please follow the Q-anywhere steps (text "get in line"  to 833-217-2199) as if the renewal was a new prescription.

Formulary

TRICARE Formulary Search Tool
Use the TRICARE Formulary Search Tool to look-up your drug. A search can tell you:

• Formulary status (generic drug, brand-name drug, non-formulary drug, non-covered drug)
• Where the prescription can be filled
• Copayments and limitations, such as prior authorization
• Coverage review requirements and forms
• Alternative medications, including costs

To start your search, you’ll need to put in the brand name or generic name of the drug and then select the strength prescribed, as well as your gender and age

Prescribing Information

Naval Medical Center Portsmouth and it Branch Health Clinic Pharmacies only accept prescriptions sent electronically. 

*Some exceptions apply. Ask your pharmacy representative for more information
 
Prescriptions for any medications are NOT accepted by fax
 
Electronic Prescribing Information for Providers below:

Tidewater MTF Pharmacy Electronic Prescription (e-RX) Information:

Tidewater MTF Pharmacy Site	Published e-RX Site Name	NPI
Naval Medical Center Portsmouth (NMCP)	DOD PORTSMOUTH VIRGINIA PHARMACY	1548673205

 

Services:

• Available to all eligible beneficiaries
• Services available are routinely limited to new/renewed prescriptions

Helpful Pharmacy Information

Identification Card (ID) Requirement:

• A valid Military ID Card is required in order to pick-up a prescription for all eligible patients 10 years of age and older
• Photocopy or electronic image (front & back) on a smartphone is acceptable
• A valid Military ID Card is necessary to establish medical eligibility and authorization

TRICARE Pharmacy Home Delivery:

• Prescription home delivery for eligible beneficiaries is available through Express Scripts
• Contact Express Scripts at 1-877-363-1303 or https://www.express-scripts.com/ to begin the enrollment process
• To learn more got to https://www.tricare.mil/homedelivery
• Note that there may be a copay depending on beneficiary status and medication

Prescription Transfers:

• Prescription transfers may be requested at any point of pharmacy service. 
• Please permit 3 business days for processing (Not to include Saturday, Sunday, or Holidays)

Controlled Substances Defined:

• Substances that have a currently accepted medical use but they possess a relative abuse potential and likelihood of causing dependence when abused
• These substances are regulated by the Drug Enforcement Agency (DEA)
• Legal requirements are stricter for these substances and require more time to prepare
• Schedule II medications: A prescription for a controlled substance classified as a Schedule II medication shall be filled within 60 days of the date originally written or “do not fill before date” as written by a provider.
• Schedule III, IV, and V medication: A prescription for a Schedule III, IV, or V medication shall be filled within six months of the date originally written. These prescriptions may be refilled, if authorized by the prescriber, up to five times within a 6-month period from the date originally written.

Links

Express Scripts
Deployment Prescription Program
Prescription Refills FAQs
TRICARE Pharmacy Costs
TRICARE Pharmacy Program Overview
TRICARE Pharmacy Program Handbook
TRICARE Formulary

*Updated 20 September 2024